What junk removal services do you offer?

We provide residential and light commercial junk removal services in Phoenix, AZ and surrounding areas. We specialize in single-item and multi-item removals, including furniture, appliances, TVs, shelving, mattresses, and general household junk.

What types of items can you remove?

We commonly remove:

• Couches, sofas, sectionals, recliners

• Mattresses and box springs

• Dressers, desks, and cabinets

• Washers, dryers, refrigerators, and appliances

• TVs and electronics (non-hazardous)

• Shelving, bookcases, and light fixtures

• Garage, curbside, and indoor household junk

If you’re unsure whether we can take an item, just ask — we’ll confirm before booking.

What items do you NOT remove?

We do not remove:

• Hazardous materials (paint, chemicals, fuel, asbestos)

• Medical or biohazard waste

• Explosives or ammunition

• Materials prohibited by local disposal regulations

If an item cannot be removed, we’ll let you know upfront.

How does pricing work?

We use flat, upfront pricing based on the type and number of items being removed.

The more items you have, the lower the per-item cost.

Pricing is simple, transparent, and confirmed before the job is completed.

Do you offer free estimates?

Yes. You can receive an instant estimate online through our booking system or by calling in.

For jobs where item details are unclear, pricing may be confirmed on-site before work begins.

Are there extra fees for stairs or indoor removal?

Yes, some situations may require additional fees, including:

• Items located upstairs or in hard-to-access areas

• Long carry distances

• Heavier or oversized items

Any price changes are discussed before the job proceeds.

Do I need to be home during the pickup?

No. As long as the items are accessible and we have clear instructions, you do not need to be present.

Many customers leave items in the garage, driveway, or curb for easy removal.

Can I book online?

Yes. You can book 24/7 through our website.

Online bookings include:

• Instant pricing

• Payment authorization (not charged until completion)

• Automated confirmations and reminders

What happens after I book?

Once booked:

1. Your job enters our system

2. A PrimeHauler is assigned based on location

3. The hauler arrives at the scheduled time

4. Items are removed

5. The job is marked complete

6. Your payment is processed

7. You receive a follow-up email and review request

When is my card charged?

Your card is authorized at booking but not charged until the job is completed.

This ensures pricing accuracy and customer satisfaction.

Are your haulers insured?

Yes, PrimeHaul has insurance, and we require all haulers to carry insurance as well.

What if the price needs to change on-site?

If the scope of work changes (more items, heavier items, stairs, etc.), the hauler will notify us.

Any price adjustment is communicated before the job proceeds. You always have the option to approve or decline.

What if I’m unhappy with the service?

Customer satisfaction is extremely important to us. If something goes wrong:

• Contact us immediately

• We’ll review the situation

• We’ll work to make it right, including refunds or adjustments if appropriate

We believe in being honest, taking responsibility, and resolving issues quickly.

Do you offer same-day or next-day service?

Yes, when availability allows. Same-day and next-day service may be available depending on location and demand.

Can I cancel or reschedule my appointment?

Yes. You can cancel or reschedule by contacting us.

Late cancellations or last-minute changes may be subject to a fee, depending on timing and contractor availability.

Do you remove items from inside the home?

Yes. We can remove items from inside your home, garage, or storage areas.

Please ensure clear access to the items prior to arrival.

Do you donate or recycle items?

Whenever possible, items are donated or disposed of responsibly. However, donation availability depends on item condition and local facilities.

How long does a typical junk removal take?

Most single-item jobs take 15–30 minutes.

Multi-item jobs may take longer depending on volume, access, and distance.

What areas do you serve?

We currently serve Phoenix, Arizona and surrounding areas.

We plan to expand into additional cities in the future.

Do you offer commercial junk removal?

We primarily focus on residential jobs but can accommodate light commercial removals on a case-by-case basis.

How do I leave a review?

After your job is completed, you’ll receive an automatic email asking for a Google review.

Reviews help us grow and continue improving our service.